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PRIVACY POLICY

Last Updated: 18th June 2026

1. Introduction

DAY Dream Cleaners (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services or visiting our website, you agree to the practices described in this policy.

2. Data Controller
The Data Controller responsible for your personal data is:
DAY Dream Cleaners
3 Ross Drive
Stamford, Lincolnshire
PE9 2JF
Email: admin@daydreamcleaners.co.uk
Phone: 07525 394005

3. How We Collect Your Data
We collect personal data directly from you when you:

  • Submit an enquiry through our website contact form

  • Contact us by phone or email

  • Request a quotation

  • Book our cleaning services

  • Provide information required to access your property

  • Purchase products from us (if online sales are introduced)

We also collect limited technical information automatically through cookies and similar technologies when you visit our website.
Our website is hosted on Wix Studio. When you submit information via our website, it is transmitted securely and stored within Wix’s systems. Wix acts as a data processor on our behalf.

4. Personal Data We Collect
We may collect and process the following categories of personal data:
Identity and Contact Information

  • Full name

  • Home address

  • Email address

  • Telephone number

Service-Related Information

  • Property details relevant to cleaning

  • Access instructions (e.g., key safe codes, alarm details)

  • Service preferences or special instructions

Financial Information

  • Billing address

  • Records of payments made

Currently, payments are made by bank transfer following invoicing. We do not store customers’ bank account details.
If we introduce online product sales in future, payments may be processed securely by third-party payment providers (such as Stripe, PayPal, or similar providers). We do not store full card numbers.
Website & Technical Data

  • IP address

  • Browser type

  • Device information

  • Cookies and analytics data

  • Pages visited and time spent on the website
     

5. How We Use Your Personal Data
We use your personal data to:

  • Provide, manage and deliver cleaning services

  • Respond to enquiries and provide quotations

  • Communicate regarding bookings, changes or issues

  • Process payments and issue invoices

  • Maintain business records for accounting and tax purposes

  • Improve our services and website

  • Comply with legal or regulatory obligations

  • Process product orders (if applicable in future)
     

6. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
Performance of a Contract

  • Providing cleaning services

  • Managing bookings

  • Processing payments

  • Supplying products (if applicable)

Legitimate Interests

  • Responding to enquiries

  • Managing customer relationships

  • Improving our services
    (Where we rely on legitimate interests, we ensure these do not override your rights.)

Consent

  • Sending marketing communications (if applicable)

Legal Obligation

  • Complying with tax, accounting, and regulatory requirements
     

7. Sharing Your Personal Data
We may share your personal data with:

  • Employees or authorised subcontractors who carry out cleaning services

  • IT and software providers (including Wix Studio)

  • Payment service providers (if online payments are introduced in future)

  • Professional advisers (e.g., accountants)

  • Regulators or authorities where legally required

All third parties are required to keep your data secure and use it only for specified purposes.
We do not sell or rent your personal data.

8. Data Retention
We retain personal data only for as long as necessary:

  • Customer records: up to 6 years after your last service (for tax and legal purposes)

  • Enquiry emails: up to 12 months

  • Marketing data: until you withdraw consent

  • Property access information: retained only for as long as required to provide services and securely deleted when no longer needed
     

9. Property Access & Sensitive Information
Access instructions such as key safe codes and alarm details are stored securely, accessible only to authorised personnel, and deleted when no longer required for service provision.
We implement strict internal controls to reduce the risk of unauthorised access.

10. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:

  • Secure digital storage

  • Password-protected devices

  • Restricted access to personal data

  • Use of reputable service providers

  • Encrypted communication where applicable

However, no method of transmission over the internet is completely secure.

11. International Transfers
Some third-party providers (such as Wix or future payment processors) may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK-approved Standard Contractual Clauses

  • Adequacy regulations issued by the UK Government
     

12. Cookies & Website Tracking
Our website uses cookies and similar technologies to:

  • Ensure website functionality

  • Analyse website traffic

  • Improve user experience

You can manage or disable cookies through your browser settings. Where required, a cookie banner will request your consent before non-essential cookies are used.

13. Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or similarly significant effects.

14. Exercising Your Rights
If you wish to exercise any of your data protection rights, please contact us using the contact details provided in this Privacy Policy.

We may request proof of identity before responding to your request in order to protect your personal information.

We will respond to requests relating to your personal data without undue delay and, in most cases, within one month of receipt. Where a request is particularly complex or multiple requests have been received, we may extend this period where permitted by law. If an extension is necessary, we will inform you of the reason and expected response date.

15. Data Protection Complaints Procedure
Day Dream Cleaners is committed to protecting your personal information and handling any concerns about our data processing practices fairly, transparently, and in accordance with applicable data protection laws.

How to Make a Data Protection Complaint​
If you are unhappy with how we have collected, used, stored, shared, or otherwise processed your personal information, you have the right to make a complaint directly to us.
 
You can submit a complaint by:

  • ​Emailing us using the contact form on our website

  • Writing to us at: Day Dream Cleaners, 3 Ross Drive, Stamford, Lincolnshire, PE9 2QY


To help us investigate your complaint, please provide:

  • Your full name and contact details;

  • A description of your concern or complaint;

  • Any relevant dates, correspondence, or supporting information.


Our Complaint Handling Process​
Upon receiving a data protection complaint, we will:

  1. Record and acknowledge receipt of your complaint within 30 calendar days.

  2. Review the issues raised and investigate the matter appropriately.

  3. Contact you if additional information is required to assist our investigation.

  4. Keep you informed of progress where the investigation is ongoing.

  5. Provide a written response outlining the outcome of our investigation and any actions taken.

  6. Maintain records of complaints and their resolution in accordance with applicable legal requirements.


We aim to resolve all complaints promptly, fairly, and without undue delay.

Your Information During the Complaints Process
Any personal information provided as part of a complaint will be used solely for the purpose of investigating, responding to, and resolving the complaint, and for complying with our legal obligations.

Escalation to the Information Commissioner's Office (ICO)​
We encourage you to contact us first so that we can attempt to resolve your concerns.

However, if you remain dissatisfied with our response or believe that we have not handled your personal information in accordance with data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information about making a complaint to the ICO can be found at:

https://ico.org.uk/make-a-complaint/

16. Children's Privacy
Our website and services are intended for adults and are not directed at children under the age of 13.

We do not knowingly collect, solicit, or process personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information as soon as possible.

If you believe that a child has provided personal information to us, please contact us using the details provided in this Privacy Policy so that we can investigate and take appropriate action.


17. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
 

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